GET IN TOUCH

Substainify Store is all about making sustainable choices easier. We offer practical, reusable products that fit seamlessly into everyday life—no complicated swaps or compromises needed. Whether you’re just starting your sustainability journey or looking for better alternatives, our goal is to help you make small, meaningful changes that add up over time.

At Substainify Store, sustainability is about making thoughtful choices. We focus on products that are reusable, durable, and help reduce everyday waste. While not every item is perfectly ‘eco-friendly,’ we carefully select products that encourage mindful consumption and support a more sustainable lifestyle—without making things complicated.

Substainify Store is an online-only store, making it easy for you to shop from anywhere at any time. By operating online, we reduce overhead costs and environmental impact while focusing on delivering thoughtfully curated products straight to your door.

You can contact us in several ways: • Email: Reach out to us at support@substainifystore.com, and we’ll respond as soon as possible. • Live Chat: Available Monday-Friday, 9:00 AM - 1:30 PM CST for quick assistance. • FAQ Section: Many common questions are answered in our FAQs. • Social Media: Connect with us on Facebook, Instagram, and Pinterest for updates and inquiries. • Contact Form: You can also send us a message directly through our Contact Us form. We’re here to help!

Currently, we ship within the United States only. We do not offer international shipping at this time. For full details on shipping rates, delivery times, and policies, please refer to our Shipping Policy.

Currently, we only offer standard shipping and do not have an expedited shipping option available. We strive to process and ship orders as quickly as possible. For more details on shipping times and policies, please visit our Shipping Policy.

Orders are typically processed within 3-5 business days. Delivery times vary depending on the product and location but generally fall within 7-15 business days. Some items may arrive sooner, while others could take a little longer due to supply chain factors. For full details, please visit our Shipping Policy.

We offer flat-rate shipping of $5.99 on all orders. Enjoy free shipping on orders over $35—no code needed! For full details, please visit our Shipping Policy.

Once your order ships, you’ll receive an email with a tracking link so you can follow its progress. You can also track your order anytime by visiting our Order Tracking Page and entering your order number and email address. If you need any assistance, feel free to contact us.

Shipping delays can happen due to high order volume, carrier issues, or incorrect shipping details. If your order hasn’t arrived within the estimated timeframe, please email support@substainifystore.com, and we’ll be happy to assist. If your package is marked as delivered but hasn’t arrived: • Wait 24 hours – Carriers sometimes mark deliveries early. • Check with neighbors or household members who may have accepted it. • Look around your delivery area in case it was placed in a secure spot. • Contact the carrier to file a claim for missing or stolen packages. • Reach out to us with your order number, and we’ll do our best to help. While Substainify Store is not responsible for lost or stolen packages after confirmed delivery, we’re happy to guide you through next steps with the carrier.

At this time, we only ship within the United States. We hope to expand our shipping options in the future.

If your order hasn’t arrived within the estimated timeframe, here are a few steps you can take: • Check your tracking information – Visit our Order Tracking Page and enter your order number and email to view real-time updates. • Allow extra time for transit delays – Shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. • Confirm your shipping address – Ensure the address you provided at checkout is correct. • Check with household members or neighbors – Sometimes, packages are accepted by someone else at your location. If it has been significantly longer than the expected delivery window and your package still hasn’t arrived, please contact us at support@substainifystore.com with your order number, and we’ll be happy to assist you.

We accept the following payment methods for a secure and seamless checkout experience: • Credit & Debit Cards – Visa, MasterCard, American Express • Digital Wallets – Apple Pay, Google Pay • Buy Now, Pay Later – Afterpay, Klarna All transactions are processed securely through our payment partners. If you experience any issues during checkout, please contact us at support@substainifystore.com for assistance.

You can request a cancellation or change to your order within 24 hours of placing it. After this timeframe, your order may already be processing and cannot be modified. For assistance, please contact us as soon as possible at orders@substainifystore.com, and we’ll do our best to accommodate your request.

Sales tax is calculated based on your shipping address and applicable local tax rates. The total, including any required taxes, will be displayed at checkout before you complete your purchase.

Yes! Substainify Store offers flexible payment options through Affirm, Afterpay, Klarna, and Paypal allowing you to split your purchase into smaller, manageable payments: • Affirm – Pay over time with flexible monthly installments. • Afterpay – Split your total into four interest-free payments, paid every two weeks. • Klarna – Choose from “Pay in 4” or monthly financing options. • PayPal – Use your PayPal balance, linked card, or PayPal Pay in 4 to split payments into four interest-free installments. At checkout, select Affirm, Afterpay, Klarna, or PayPal as your payment method and follow the prompts to complete your purchase. Note: Approval for financing is subject to the terms and conditions of each provider. Substainify Store does not control the approval process.

If your payment fails at checkout, try the following: 1. Verify Your Payment Details – Double-check that your card number, expiration date, CVV, and billing address are correct. 2. Try a Different Payment Method – We accept credit/debit cards, PayPal, Apple Pay, Google Pay, Affirm, Afterpay, and Klarna. 3. Check for Insufficient Funds – Ensure you have enough funds or available credit on your selected payment method. 4. Contact Your Bank or Card Issuer – Sometimes, banks flag online transactions as a security precaution. Reach out to your bank to authorize the payment. 5. Clear Your Browser Cache or Try Another Device – A simple refresh, clearing your cache, or switching browsers can resolve technical issues. 6. Ensure Your Billing Address Matches Your Payment Method – Mismatched addresses may cause payment failures. If you’re still having trouble, contact us at support@substainifystore.com for assistance.

If your payment was declined at checkout, it may be due to: • Insufficient funds or credit limits on your card • Mismatched billing details (ensure your billing address matches your card) • Bank security restrictions (some banks block transactions for fraud protection) • Expired or incorrect card details Try using a different payment method or contact your bank to approve the transaction. If issues persist, email support@substainifystore.com for assistance.

We accept returns only for defective, damaged, or incorrect items. To qualify, you must request a return within 7 days of delivery. Return Eligibility • Return Window: Requests must be made within 7 days of delivery. • Eligible Returns: Only defective, damaged, or incorrect items qualify. • Non-Returnable Items: All final sale, perishable, digital, and personal care items (including e-gift cards) cannot be returned. • Condition Requirements: Items must be unused, in original packaging, with all tags and accessories included. Return Process 1. Email support@substainifystore.com with your order number and clear photos of the item. 2. Wait for return approval and instructions before shipping the item back. 3. If approved, ship the item using a trackable shipping method. Additional Information • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. • Unauthorized returns will not be processed—always request approval before sending an item back. • Refunds are processed according to our Returns & Refunds Policy. For full details, please review our Returns & Refunds Policy.

To request a return or exchange, follow these steps: 1. Contact Us – Email support@substainifystore.com within 7 days of delivery with: • Your order number • Clear photos of the item and packaging • A brief description of the issue 2. Wait for Approval – We will review your request and provide return authorization if eligible. 3. Return the Item – If approved, follow the return instructions provided. Items must be unused, in original packaging, and shipped using a trackable method. Important Notes: • Exchanges are subject to product availability. If the item is out of stock, we will offer store credit or a refund (if eligible). • Returns without prior authorization will not be accepted. • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect. • Refunds are processed in accordance with our Returns & Refunds Policy. For further assistance, contact us at support@substainifystore.com.

We offer refunds or store credit for defective, damaged, or incorrect items only. Refund Options: • Full refund to the original payment method. • Store credit for the item’s value (based on customer preference). • Replacement (if the item is available). Processing Time: • Refunds may take 7-10 business days to process after approval. • If you have not received your refund after 10 business days, contact us at support@substainifystore.com. For full details, please see our Returns & Refunds Policy.

If you receive a defective product, please contact us within 7 days of delivery at support@substainifystore.com with: • Your order number • Photos of the defective item • A brief description of the issue We will provide a replacement or refund in accordance with our Returns & Refunds Policy. Important Notes: • Items must be unused and in their original packaging to qualify. • Substainify Store is not responsible for any incidental or consequential damages resulting from the use of defective products.

• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost. • If the return is for any other reason, the customer is responsible for return shipping costs. Before sending anything back, please contact support@substainifystore.com to request return authorization. Unauthorized returns will not be accepted. For full details, see our Returns & Refunds Policy.

At Substainify Store, we prioritize responsible sourcing and ethical business practices. While we are continuously improving, we strive to offer products that align with: • Fair labor practices – Supporting safe and ethical working conditions. • Sustainable materials – Including organic, recycled, and renewable options. • Supply chain transparency – Ensuring our products reflect our commitment to sustainability. We recognize that ethical sourcing is an ongoing process, and we are committed to making thoughtful choices as we grow. If you have any questions about a specific product, feel free to contact us at support@substainifystore.com.

The materials used in our products vary based on the item. We prioritize durable, reusable, and thoughtfully sourced materials, including: • Organic cotton – Used in select tote bags and apparel • Bamboo & plant-based fibers – Found in reusable alternatives to everyday disposables • Stainless steel & silicone – Used in long-lasting, non-toxic essentials • Recycled & biodegradable materials – Incorporated where possible to minimize waste Each product description includes specific material details to help you make informed choices. If you have any questions, feel free to reach out to support@substainifystore.com.

Yes, we accept bulk order requests on a case-by-case basis. If you’re interested in purchasing a larger quantity of our products, please email us at support@substainifystore.com with details about the items, quantities, and your intended use. • Minimum Order Quantity: 10 units per item for bulk orders. • Exclusions: Certain items, such as digital products and gift cards, are not eligible for bulk purchases. At this time, we do not have a formal wholesale program, but we are happy to accommodate bulk orders whenever possible. Pricing, availability, and discounts will be provided upon review of your request.

Care instructions vary by product. Each item includes detailed care guidelines on its product page under the Additional Info section. To ensure the longevity of your purchase, we recommend following these general care tips: • Reusable Bags & Totes: Machine wash cold, air dry. • Apparel: Wash inside out with like colors; tumble dry low or air dry. • Laundry Strips: Store in a dry place away from moisture. • Food Storage Bags: Hand wash with mild soap and air dry. • Notebooks & Paper Goods: Keep in a dry place and avoid exposure to liquids. For specific care instructions, check the product listing or contact us at support@substainifystore.com if you need further assistance.

We carefully select products that prioritize non-toxic and safer alternatives. While we strive to offer products free from known harmful chemicals, we encourage customers to review the product description for specific material and ingredient details. If you have concerns about a particular ingredient or material, feel free to reach out to us at support@substainifystore.com, and we’ll be happy to provide more information.

Our apparel is available in a range of sizes to ensure a comfortable fit for everyone. Specific size options vary by product, and detailed size charts can be found on each product page. If you’re unsure about sizing or need assistance, feel free to contact us at support@substainifystore.com, and we’ll be happy to help!

No, you do not need an account to place an order at Substainify Store. You can check out as a guest. However, creating an account allows you to track your orders, save your shipping details for faster checkout, and access exclusive offers.

Creating an account is quick and easy: 1. Click on the Account icon at the top right of our website. 2. Select Sign Up and enter your email address and a secure password. 3. Follow the prompts to complete your registration. 4. Once registered, you can log in anytime to track orders, save your details, and access exclusive perks.

If you forgot your password, follow these steps to reset it: 1. Click on the Account icon at the top right of our website. 2. Select Forgot Password? on the login page. 3. Enter your email address and follow the link sent to your inbox to create a new password. If you don’t receive the email within a few minutes, check your spam folder or contact us at support@substainifystore.com for assistance.

Yes! Join our Substainify Loyalty Rewards Program and start earning points every time you shop. It’s our way of saying thank you for supporting sustainable living!

You’ll earn points on every purchase, plus bonus points for things like signing up, referring friends, and following us on social media. Once you’ve collected enough points, you can redeem them at checkout for exclusive discounts and special offers.

Simply log into your account and click on the “Rewards” tab. You’ll see your current points, earning history, and available rewards all in one place.

Your points are yours to keep for 12 months from the date they’re earned. We’ll send you a reminder before they expire—so you don’t miss out on your perks!

Rewards can’t be combined with other promotional codes or sitewide discounts unless otherwise stated. Keep an eye out—we sometimes run special events where you can stack savings!

If you would like to delete your account permanently: • Email us at support@substainifystore.com with your request. • For security reasons, we will verify your identity before processing the deletion. • Once deleted, your account cannot be recovered. Note: Deleting your account does not erase order history or subscription records required for legal or tax purposes. If you need assistance with managing your account instead, feel free to contact us.

Yes! New customers can enjoy 10% off their first order with the code WELCOME10 (minimum purchase of $15 required). Simply enter the code at checkout to apply the discount.

To apply a discount code: 1. Add items to your cart and proceed to checkout. 2. Enter your discount code in the “Promo Code” box. 3. Click Apply to see the discount reflected in your total. Discount codes must be entered before completing your purchase and cannot be added after checkout.

No, only one discount code can be applied per order. Discounts cannot be combined with other promotions, including automatic discounts or bundle offers.

Yes! We offer Substainify Store E-Gift Cards, which make the perfect gift. Gift cards are delivered via email and can be used toward any purchase on our website.

To redeem your gift card: 1. Add items to your cart and proceed to checkout. 2. Enter the gift card code in the payment section. 3. The gift card balance will be applied to your total. If your order total exceeds the gift card amount, you’ll need to pay the remaining balance with another payment method.

No, our Substainify Store E-Gift Cards do not expire and can be used at any time.

We take data security seriously and use encryption, secure servers, and other industry-standard measures to protect your personal information. Your data is only used for processing orders, customer service, and marketing (if you’ve opted in). We do not sell or share your information with third parties beyond what is necessary to fulfill your order. For more details, see our Privacy Policy.

Yes, we comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This means you have the right to: • Access, update, or delete your personal data. • Request a copy of your data. • Opt out of data collection and marketing communications. For full details on your rights and how we handle data, please review our Privacy Policy. If you have specific requests, contact us at support@substainifystore.com.

We do not process or store your payment details directly. All transactions are securely handled by our payment providers (Adyen, Stripe, or their affiliates). These processors use advanced encryption and security measures to protect your payment data. Substainify Store does not have access to your full credit card details, ensuring maximum security for your transactions.

No, we do not store customer credit card information. At checkout, payments are securely processed through Adyen, Stripe, or their affiliates, ensuring that your data remains protected. If you choose to save your payment details for future purchases, they are securely stored by the payment provider—not Substainify Store. You can manage or remove saved payment methods through your account settings.

In the unlikely event of a security breach affecting customer data, we will: • Investigate immediately and take steps to secure our systems. • Notify affected customers if their data is impacted. • Work with cybersecurity professionals and relevant authorities to resolve the issue. We continuously monitor for security threats and use encryption and secure payment processing to minimize risk. If you have concerns, please contact us at support@substainifystore.com.

We’re sorry for the mix-up! If you received the wrong item, please: 1. Email us at support@substainifystore.com within 7 days of delivery. 2. Include your order number and clear photos of the incorrect item and packaging. 3. We’ll review your request and provide a replacement or refund in line with our Returns & Refunds Policy. Please wait for confirmation before returning any items.

We sincerely apologize if your order arrived damaged. To resolve this: 1. Email support@substainifystore.com within 7 days of delivery. 2. Attach clear photos of the damaged item and packaging. 3. Let us know if you prefer a replacement or refund (subject to availability). Once approved, we’ll process your request according to our Returns & Refunds Policy.

Order confirmation emails are sent immediately after checkout. If you didn’t receive one: • Check your spam or promotions folder (sometimes emails are filtered). • Verify your email address in your account or contact us if there was a typo. • If you still don’t see it, email support@substainifystore.com with your name and order details, and we’ll resend it.

If you’re experiencing checkout issues: 1. Try a different browser or device to see if the issue persists. 2. Clear your cache and cookies and refresh the page. 3. Ensure your payment details are correct and your card has sufficient funds. 4. If using a discount code, confirm it’s valid and correctly entered. 5. Still having trouble? Email support@substainifystore.com with details about the issue, and we’ll assist you.

If your discount code isn’t applying: • Check the expiration date—some codes are time-sensitive. • Ensure you meet the minimum purchase requirement (if applicable). • Verify spelling—codes must be entered exactly as provided. • Check for exclusions—some products may not be eligible for discounts. • Only one code per order—discount codes cannot be combined. If you believe the code is valid but still isn’t working, contact support@substainifystore.com for assistance.

If you’re having trouble accessing our website: • Try refreshing the page or using a different browser. • Clear your browser cache and cookies, then reopen the site. • Check your internet connection to ensure it’s stable. • If the issue continues, email support@substainifystore.com with details about the problem, including screenshots if possible.

Substainify Store is committed to responsible sourcing and ethical business practices. While we are continuously refining our process, we prioritize: • Fair labor practices and safe working conditions. • Sustainable material sourcing, including organic, recycled, or renewable materials. • Transparency in production, ensuring products align with our sustainability values. As we grow, we remain dedicated to expanding our ethical sourcing efforts and providing greater transparency for our customers.

At this time, we do not have a formal carbon offset program. However, we are actively researching sustainable shipping solutions and ways to minimize our environmental impact. We encourage mindful shopping by offering durable, reusable products that help reduce waste over time. As we grow, we plan to explore partnerships that support carbon offset initiatives.

Substainify Store is focused on minimizing plastic waste by: • Prioritizing reusable and long-lasting products to reduce single-use plastic consumption. • Offering plastic-free or low-waste alternatives whenever possible. • Encouraging sustainable habits through educational content and thoughtful product selection. While some packaging may still contain plastic due to supplier limitations, we are committed to improving our sustainability efforts as we grow.

Currently, we do not offer a recycling or take-back program. However, we are exploring ways to implement a system that allows customers to responsibly dispose of or repurpose their used items. In the meantime, we encourage customers to check with local recycling facilities for proper disposal options and look for creative ways to reuse products whenever possible.

Some of our products are made with biodegradable or compostable materials, but not all. Product descriptions include material details, so customers can make informed choices based on their preferences. If you have specific questions about an item’s compostability, feel free to contact support@substainifystore.com, and we’ll be happy to assist!

Our fulfillment partners handle packaging, and while we aim for minimal and recyclable materials, packaging may vary. We are actively working toward more sustainable packaging solutions and will provide updates as we refine our process. If you have concerns about packaging, feel free to contact us, and we’ll share any available details.

Yes! We love showcasing our community and may feature customer photos or reviews on our website, social media, or marketing materials. If you’d like to be featured, tag us in your posts or use our brand hashtag! However, if you’d prefer not to have your content shared, please let us know, and we will respect your request.

If you come across an account falsely claiming to be Substainify Store, please report it directly to the platform (Instagram, Facebook, Pinterest, etc.). You can also notify us at support@substainifystore.com, and we will take appropriate action. We do not send unsolicited messages asking for personal details, giveaways, or financial information—stay cautious of impersonation scams.

Absolutely! We encourage you to tag @SubstainifyStore on Instagram, Facebook, and Pinterest. We actively engage with customer posts that align with our brand and values by liking, commenting, and occasionally resharing. While we can’t guarantee engagement with every post, we love seeing how our products fit into your sustainable lifestyle!

Yes! We respect your privacy. If you prefer that we do not share your photos, videos, or reviews, please email support@substainifystore.com, and we will ensure your content is not reposted.

Yes. We aim to maintain a respectful and positive community across our social media platforms. We may remove comments that contain: • Hate speech, discrimination, or harassment. • Spam, misleading links, or promotions. • Inappropriate language or offensive content. We welcome open conversations and constructive discussions but reserve the right to moderate content that does not align with our brand values.

We love working with influencers and small businesses that share our values! While we currently don’t offer paid collaborations, we are open to: • Affiliate partnerships (earn commission for promoting our products). • Product reviews and features for select creators. • Cross-promotions with small businesses aligned with sustainability. If you’re interested in collaborating, email collabs@substainifystore.com with details about your brand or platform.

We currently handle bulk and wholesale requests on a case-by-case basis. If you’re interested in placing a larger order, please email wholesale@substainifystore.com with details, including the products and quantity you’re interested in. While we don’t have a formal wholesale program yet, we’re happy to discuss custom pricing and availability based on your needs.

We’re always open to partnerships that align with our mission of making sustainable living more accessible. Potential partnership opportunities include: • Affiliate marketing – Earn a commission for referring customers. • Cross-promotions – Collaborate with like-minded brands and businesses. • Content collaborations – Work with us on educational or promotional content. If you’re interested in partnering, email us at collabs@substainifystore.com with your proposal.

While giving back is a future goal, we are currently focused on building a strong foundation for our business. Once we are in a position to contribute sustainably, we plan to support environmental initiatives that align with our mission. We appreciate your interest in this and look forward to implementing donation programs in the future.

Yes! We’d love to be featured. If you’re a journalist, blogger, or content creator looking to include Substainify Store in an article, interview, or feature, please reach out to press@substainifystore.com with details. We’re happy to provide information, images, or quotes to support your content.

We’re open to guest blog contributions that align with our mission and provide value to our audience. If you have an idea for a sustainability-focused blog post, email blog@substainifystore.com with your topic and a brief outline. We review submissions carefully and prioritize content that is educational, engaging, and aligned with our brand values.

We aim to publish new blog posts regularly to keep our community informed and inspired. While we don’t have a strict schedule yet, we focus on providing well-researched, valuable content. Be sure to check back often or subscribe to our newsletter for updates on new posts!

Our Blog Policy explains content guidelines, including sharing, republishing, and proper attribution. You are welcome to share our posts via direct links, but republishing requires permission. For details, please review our policy or contact support@substainifystore.com for inquiries.

You’re welcome to share our blog posts by linking directly to them or sharing them on social media with proper credit. However, reposting or republishing our content without permission is not allowed. If you’d like to feature or reference our content in a publication, please email blog@substainifystore.com for approval.

We focus on practical, insightful, and engaging topics that align with our mission. Our blog covers: • Sustainable living tips • Product guides & recommendations • Waste reduction & mindful consumption • Inspiring stories & community highlights We prioritize customer questions, industry trends, and seasonal topics to ensure our content is both relevant and helpful.

Absolutely! We love hearing from our community. If you have a topic you’d like us to cover, email blog@substainifystore.com or send us a message through our contact form. We review all suggestions and do our best to create content that aligns with our readers’ interests.

You can find sustainability tips and guides in our blog section and through our exclusive digital downloads, such as the StainifyClean™ Guide to a Healthier Home. For curated insights and actionable steps toward a more sustainable lifestyle, subscribe to our newsletter to get updates directly in your inbox!